Privacy Policy

1. Information We Collect

• Contact details such as name, phone number and email address.
• Booking and stay information, including check-in/check-out dates and room preferences.
• Guest-registration identification details required at check-in as per government regulations.
• Payment data and, where applicable, corporate billing details.
• Enquiry communications, including messages sent through our WhatsApp Digital Concierge.
• Website usage data such as IP address, browser type and browsing behaviour.

2. How We Use Your Information

• To manage reservations, payments and guest services.
• To respond to enquiries and provide customer support.
• To meet guest-registration and other legal requirements.
• To improve our services and website experience.
• To send booking-related updates and important communications about your stay.

3. Booking Engine

Guest House Suites uses Mobiguest as its online booking engine. Information submitted at the time of booking is used by Mobiguest, on our behalf, to manage and confirm your reservation.

4. Payments

Payments made through the Guest House Suites website are processed through Razorpay, our payment gateway provider. Razorpay maintains its own privacy and security practices governing the data it processes, and we encourage you to review its policies.

5. WhatsApp Digital Concierge

Our WhatsApp Digital Concierge, powered by Mobiguest, lets guests browse menus, place food and beverage orders, request housekeeping and ask stay-related questions. Where needed, requests made through the concierge are routed to our on-property staff for assistance.

6. Sharing of Information

• We do not sell or rent your personal data to third parties.
• Information may be shared with trusted service and technology providers who help us run our booking, payment and concierge systems.
• Information may be disclosed where necessary to fulfil a request, process a transaction, or meet a legal obligation.

7. Data Security

We use reasonable technical and organisational safeguards to protect your personal data against unauthorised access, misuse or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies & Analytics

Our website uses cookies and similar tools to support core site functionality, analyse usage, and improve the overall user experience. You can choose to disable cookies through your browser settings.

9. Your Privacy Enquiries

If you have questions about this Privacy Policy or how your information is handled, you can reach us using the contact details below.

10. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time. The latest version is always published on this page, and your continued use of the website signifies acceptance of the current policy.